**You will receive an email confirmation once you complete your transaction. YOU WILL NOT RECEIVE a physical ticket to present but please save your email confirmation on your phone and have it ready to present when you check in.**
General Admission: non-reserved seating
VIP: reserved (but not assigned) front 2 rows seating, includes a limited edition t shirt.
Reserved booth: includes 5 admission tickets at a reserved booth.
Showtimes/run time: Thursdays-Saturdays at 7:00 pm, Sunday matinees at 2:00 pm. Doors open 30 minutes before showtime. Please do not be late. Run time is approximately 3 hours including a 15 minute intermission.
Q: I can’t make it to the show that I purchased tickets for. . . can I get a refund?
A: NO. We have a strict no refunds policy unless you are purchasing tickets to a different date as a transfer, then we will refund your original order. However, do please send us an email and let us know if you are unable to use your tickets–we may be able to offer you tickets to a future show instead. (Side note: if you cannot use your tickets consider posting it in the FB event page–someone may be wanting to purchase them from you.)
Q: Can you transfer my tickets?
A: NO. We are unable to transfer tickets, however we suggest you purchase tickets for the date you can make it, then let us know (via email or FB messenger) and we will refund your original order.
Q: My tickets were purchased by a friend! What do I do?
A: You check in under the last name that the tickets were purchased under. No biggie.
Q: I don’t see any tickets attached to my confirmation email, what do I do??
A: Though it is written twice already, you DO NOT need physical tickets to present. Though please have your confirmation email handy (you can print if you like or on your phone) when you check in.
Q: If there’s 5 of us with GA tickets and we all show up just before the show starts, are we going to be able to sit together?
A: It is unlikely. Though we do our best to seat parties together, GA tickets are not reserved. Please do your best to be on time, especially with larger parties.
Q: I am running late! Will you save my 4 GA seats?
A: Nope. Chances are we are up to our elbows checking people in, helping people find seats, answering questions, etc. It’s nothing personal, but please do not ask us to do that.
Q: Can I purchase tickets at the door instead of online?
A: Please just purchase them online. You not only run the risk of them selling out, you will also pay more (and cash!) at the door plus it does not reduce the online stock, therefore we could easily oversell seats which is a mess we do not want to deal with.